OWNERS

Why does Just Playin’ House need to adhere to strict check-in/check-out times?

We would love to be flexible and grant extra time at the front and back end of your guests’ stay! However, the Covid19 pandemic has put considerable strain on the housekeeping industry. We are the front line workers responsible for ensuring the safety of your properties. Often times, a home is rented until 10 am and then again at 4 pm on the same day. Our team needs every bit of that in-between time to effectively disinfect, clean and sanitize each property, complete laundry, reorganize things and deal with any extraneous issues that may have popped up.  You would be surprised by some of the special needs a property may have in between guests! Our teams work quickly and efficiently, but if we are forced to wait for guests to leave we cannot ensure that we will be able to satisfactorily complete everything before the next guest arrives. Of course,  if your unit is ready beforehand we would be glad to let you know so that you can grant an early check in.

How can we be sure that our property is safe to rent?

JPH is committed to doing our best to minimize the spread of the virus. We are following strict guidelines put forth by the CDC and Airbnb to ensure the safety of travelers that stay in units that we service. We have our own CDC approved proprietary blend of chemical sanitizer that we use every clean. Our housekeepers wear masks and gloves. They sanitize upon entry to protect themselves, they clean, and then they sanitize upon departure to protect the incoming guests. We professionally launder all linens, air out the units while cleaning, take temperature checks daily and practice safety guidelines outside of work.

My guests complained that a surface looks streaky! Has it not been cleaned properly?

Your property is clean, we promise! Many of the products approved by the CDC for safely sanitizing surfaces leave a streak behind. Rest assured, those surfaces were cleaned first and then sanitized.

Why does JPH ask that guests strip the beds and pile the towels in the bathtub?

When it comes to the bedding a guests has slept on and towels they have used, there is plenty of opportunity for the transfer of Covid19. We are simply trying to minimize our housekeepers’ potential exposure.

Why must guests remove garbage from site?

With the occurrence of the global pandemic, we are simply trying to protect our housekeepers and community as much as possible. The less we have to touch each other’s refuse, the better! Please pack out what you brought in.

Why do you recommend 3 sets of sheets and towels per room be stocked in the unit?

This rental environment is quite busy, and (lucky you!) most properties are steadily rented out, often back-to-back. Even with the 10am-4pm cleaning window, we may not have enough time to complete the entire cycle of laundry in between check-out and check-in. If we have one set placed for guests in the unit, one set out to the launderer and one set on-deck, we will not have any issues of having your place ready to go when the guests arrive for a same-day turnaround. That means less stress and more income for you!

Do I need to leave out Welcome Baskets for guests? How does that work?

Totally up to you. We see all sorts of Welcome Baskets, ranging from a simple assortment of snacks all the way up to fancy bottles of wine, local memorabilia and handcrafted soaps! Decide what fits in your budget, what level of greeting you would like, and how you would like it presented. Simply stock ahead in your Owner’s Closet (OC), and we will gladly place these out for your guests as well as inform you when your stock is running low.

What happens to things that guests leave behind, whether on purpose or accident?

If a guest forgets a personal item, such as jewelry, housekeeping will place the item in your locked Owner’s Closet (OC) and upload a photo of it to the Resort Cleaning appointment notes so that you can identify which guest it belongs to and alert them. We can also assist you in returning said item. When guests leave items such as food, beverages etc., we will remove them from the premises. Unopened food items get donated to Mountain Family Center in Granby, opened perishables get tossed. We do wipe down and leave some kitchen staples such as ketchup, mayo, coffee  and spices/cooking oils that guests will find helpful when dining in.

Why must guests remove garbage from site?

With the occurrence of the global pandemic, we are simply trying to protect our housekeepers and community as much as possible. The less we have to touch each other’s refuse, the better! Please pack out what you brought in.

GUESTS

Why does Just Playin’ House need to adhere to strict check-in/check-out times?

We would love to be flexible and grant extra time at the front and back end of your stay! However, the Covid19 pandemic has put considerable strain on the housekeeping industry. We are the front line workers responsible for ensuring your safety when staying in our partner’s properties. Often times, a home is rented until 10 am and then again at 4 pm on the same day. Our team needs every bit of that in-between time to effectively disinfect, clean and sanitize each property, complete laundry, reorganize things and deal with any extraneous issues that may have popped up.  You would be surprised by some of the special needs a property may have in between guests! Our teams work quickly and efficiently, but if we are forced to wait for guests to leave we cannot ensure that we will be able to satisfactorily complete everything before the next guest arrives. Of course,  if your unit is ready beforehand we would be glad to let you know so that we can grant you an early check in.

How can we be sure that our property is safe to rent?

JPH is committed to doing our best to minimize the spread of the virus. We are following strict guidelines put forth by the CDC and Airbnb to ensure the safety of travelers that stay in units that we service. We have our own CDC approved proprietary blend of chemical sanitizer that we use every clean. Our housekeepers wear masks and gloves. They sanitize upon entry to protect themselves, they clean, and then they sanitize upon departure to protect the incoming guests. We professionally launder all linens, air out the units while cleaning, take temperature checks daily and practice safety guidelines outside of work.

This surface looks streaky! Has it not been cleaned properly?

Many of the products approved by the CDC for safely sanitizing surfaces leave a streak behind. Rest assured, those surfaces were cleaned first and then sanitized.

Why must guests remove garbage from site?

With the occurrence of the global pandemic, we are simply trying to protect our housekeepers and community as much as possible. The less we all have to touch each other’s refuse, the better! Please pack out what you brought in.

Why does JPH ask that guests strip the beds and pile the towels in the bathtub?

When it comes to the bedding a guests has slept on and towels they have used, there is plenty of opportunity for the transfer of Covid19. We are simply trying to minimize our housekeepers’ potential exposure.